Puffco Peak - Troubleshooting

This video outlines the main tips for preventing Puffco Peak issues.

This video will show you how to use your Puffco Peak from the beginning to the end of your session.


How Do I Clean My Peak?

In preparation for cleaning, carefully remove the glass attachment before unscrewing the atomizer. Also, be sure to let the bowl cool down prior to removing the atomizer from the base.

1. Clean carb cap and glass by soaking in Isopropyl Alcohol (99% preferred). Be sure to rinse with water after.
2. The atomizer can be cleaned by submerging fully assembled part in Isopropyl Alcohol (99% preferred). DO NOT RINSE WITH WATER, AS WATER EXPOSURE TO CERAMIC CAN POTENTIALLY DAMAGE THE PART. Be sure to clean the gold connector pin on the base and bottom of the atomizer with Iso soaked cotton swab as well.
*IF YOUR BOWL CANNOT BE EASILY REMOVED, DO NOT ATTEMPT TO FORCEFULLY REMOVE. See extended cleaning instructions via Puffco.com/pages/support or contact support via Puffco.com/warranty.
3. WARNING: After cleaning, allow all parts to thoroughly dry before use.
• Before removing atomizer, make sure the bowl has cooled down.
• Do not get base wet – it's electric – it will break.
• Thoroughly clean device every 20 uses or so.


How Often Should I Clean My Peak?

A good rule of thumb is to thoroughly clean the Peak each time the battery fully depletes and needs to be recharged. The atomizer itself should be soaked in ISO anytime you notice excess flooding or get a rainbow light response from the device.


What Is The Best Cleaning Solution To Clean My Peak?

The best cleaning solution to clean your Peak and Peak atomizer is 99% Isopropyl Alcohol. The reason we suggest 99% Isopropyl Alcohol specifically is because lower percentages of Isopropyl Alcohol have a water content that could potentially cause issues.


My Device Is Flashing Rainbow Lights, What Do I Do?

The rainbow light is an indication that there is a connection issue between the base and atomizer & does not necessarily mean that anything is broken or defective. The first tip is to remove the atomizer, clean the connection pins with a cotton swab dipped in iso, and reattach the atomizer.

If the atomizer has not been cleaned in some time and there is any sticky material flooding the part it may be best to soak the entire atomizer in ISO, let it fully dry, and then reattach the atomizer.

When you do so, be sure to screw the atomizer tightly into the base. Sometimes something as simple as a loose connection can be the reason for the issue. If issues persist, contact Puffco directly via Puffco.com/warranty

This video shows you 4 easy steps to try and solve an atomizer connection issue on your own. 

I’ve Changed The Atomizer On My Peak And I’m Still Getting A Rainbow Light Error. What’s Wrong With My Peak?

If you're still getting a rainbow light reaction with the connections clean and clear & a brand new atomizer, you may want to try "back threading" (turn the atomizer counter-clockwise for a half turn) to ensure the atomizer threads are properly lining up to the threads of the base. Then tighten the atomizer securely to the base. If issues do persist, contact Puffco directly via Puffco.com/warranty


The Light On My Device Sometimes Flashes Red While Charging, What Do I Do?

Not to worry, this simply means that the device has overheated. Simply let the Peak cool down for a little while and normal functionality/charging will resume. If your device is overheating while on the charger you should expect the charge time to take a little over 2.5 hours.


When I Try To Use My Peak It Flashes 5 Times And Does Not Heat. What Do I Do?

The red flashing light is to indicate that there is a short circuit somewhere in the device. Contact support@puffco.com or Puffco.com/warranty for further assistance.


My Atomizer Is Heating Up But I’m Not Getting Any Vapor, What Am I Doing Wrong?

This can be due to the glass not being properly attached or lined up to the base of the device. Even if you’re getting airflow, the inlet hole may be slightly offset which is why no vapor is being transferred from the atomizer through the glass attachment.

Simply remove the glass and reattach the piece, carefully aligning the inlet hole with the atomizer first and then popping the rear end of the glass into place. Once in, slightly turn to the right and then back in alignment with the atomizer to ensure the silicone from the base is not blocking the air path from the atomizer.

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